ELT is an abbreviation for Extract, Load, and Transform. The essential difference with the well-known ETL is the Transformation which is done as the last phase of the process, or on the Data Warehouse side, hence making utilization of the powerful database engines available today. …

Customer contact centers have always been the central points of customer interaction. During the pandemic, their importance has grown even more due to the fact that the people were obliged to stay at home. When thinking about the word, it refers to the connection companies establish with customers beyond using…

The history of the telco industry starts with the use of smoke signals and drums in Africa, Asia, and America. Starting from that point in time, the telco industry develops as fast as technology does. The smoke signals were followed by the first fixed semaphore systems, the optical telegraphy, the…

An effective and efficient supply chain is essential not only for keeping your customers satisfied but also for raising their expectations and delivering exponential value. Besides providing your customers with what they want; a streamlined and efficient supply chain makes the business sustainable and profitable. …

Coronavirus made working from home a trend — and it didn’t happen slowly, but abruptly. We can see social media full of funny pictures related to expectations vs reality, especially when you have kids at home. Our company has more than 150 employees, and around 43% of them have kids…

We are caught up in a time that requires employing a different type of work and getting used to being at home most of the time. Almost two weeks have passed since the first Coronavirus disease (COVID-19) case in Macedonia, and the number of people affected increases day by day…

The large European banks have been battling to make the right decisions based on the insights they have from the information islands within banks. Even though the intentions are right; the execution missed necessary signals ending in lawsuits and huge fines that were paid. In the Netherlands, one of the…

Artificial Intelligence? What is Artificial Intelligence? Are we scared of AI or are we eager to use it completely to our benefit? When people think about AI, the first thing that usually comes to their mind is robotics, and robots overtaking people’s work — and this is scary. But what…

We have already talked about data, but before you enter the realm of the immense quantity, you should turn to the problem you are trying to solve. Do not be deceived by all the technological advancements and beautiful stories. …